Case study: how a 45-year-old Reno appliance dealer came through 2020

Sargents Maytag of Reno, Nevada is the oldest Maytag appliance dealer in the Western United States, and a business that ran for decades on word of mouth. In 2020 its websites turned out to be the thing that kept it growing.
Before: a website that cost a lot and did little
Sargents had spent over $25,000 with a typical web services provider. The result was a set of sites that were too slow and ungainly to rank in Google, and too complicated for customers to buy from.
Intergine's Online Survival Guide calls this "the old way": you have someone build your website, someone else do its SEO, and then someone explain why it brought no real return.
The switch
Instead of commissioning another build, Sargents generated new websites themselves at a service provider powered by Web Design Automation. Each site arrived complete: the store, forms, appointments, a call button, chat and live video calls were already there to switch on, and Sargents served themselves from the admin panel.
Their merchant site, maytagsalesreno.com, was generated in less than five seconds.
The results, during a global pandemic
The figures from the last slide of the guide:
- 75% lower cost per year than the old web service provider charged
- 20% more service leads
- 15% more sales
- 25% lower advertising cost, thanks to dominating their keywords in search
In 2020 one of their sites, SargentsOutlet.com, was averaging individual eCommerce sales of over $800 each, from around 250 unique visitors a day. The traffic page shows the Cloudflare report from May 2020.
In their own words
"We thought our website was not that important since our business thrived on word of mouth and referrals but we were wrong. When the pandemic hit, we learned firsthand that we could have been going out of business like everyone else if it was not for our high ranking marketing sites and our new eCommerce sales. Our websites didn't just validate our company, they helped to save our 45 year old business and the jobs of the people who make it work."
Shaughn M., General Manager and Partner, Sargents Maytag, Reno, NV
What made the difference
Nothing about this required a large budget or a technical team. Three things did the work:
- Speed. Fast sites rank. Intergine points out that a search for "Maytag Sales Reno" shows Sargents above even the company that makes the product.
- Completeness. Selling, booking and taking leads were part of the site from day one, not projects to be quoted.
- Control. The people who knew the business could change the site themselves, without waiting for a developer.
Watch the full story in the case study slides and webinar, and read more customers on the Consumer Reviews page.


